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Definition of ‘good service’ in banking has changed. Smiling faces and problem resolution aren’t as important as simplicity and proactive, contextual advice. #banking #fintech #finserv #CX @BrettKing @psb_dc @ipfconline1 @DeepLearn007 @andi_staub @leimer @SpirosMargaris https://t.co/OdFxiQpAEf