Breathe Customer Experience & Insight Into Your Business
Of course it is important to know what your customers think of your products and services but how do you go about processing the information generated by your business from email surveys, call center logs, and other sources of text data on customer preferences and experiences? Text Mining Solutions can help process large quantities of text data, "snippets" of information that on their own are meaningless but when collated help you spot trends in the market, identify reasons for customer complaints, drive down call volumes and average handling times, and define improved customer propositions.
The following charts illustrate some of the different ways in which customer/consumer insights can be revealed telling you what your customers really feel about your products and services. Email or call if you would like to know more. You can also interact with our demonstration dashboard here: http://www.textminingsolutions.co.uk/insight-dashboard.html